At Muina.Store, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and the return process.

📅 Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and unworn.
Be in its original condition.
Include all original tags and labels.
Be returned in the original packaging.
Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be accepted.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

Final Sale or Clearance items
Gift Cards
Personalized or Custom-made products
Undergarments
Swimwear (if the hygiene seal has been removed)
Accessories such as earrings or other hygiene-sensitive products

🔁 Exchange Policy

If you received:

A damaged item
A defective product
The wrong item
An incorrect size due to our error

Please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange, subject to product availability.

💰 Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item is defective.
The wrong item was shipped.
The product arrived damaged.
The error was caused by Muina.Store.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

❌ Order Cancellation

Orders may be cancelled within 24 hours of purchase if they have not yet been processed for shipment.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the package if it meets our return eligibility requirements.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Our support team will review your request and provide an appropriate solution.

⚠️ Refund Exceptions

Refunds may be refused if:

The item shows signs of wear or use.
Original tags or packaging are missing.
The return request is made after the return period has expired.
The item is not eligible under this policy.

📞 Contact Us

If you have any questions regarding returns or refunds, our customer support team is happy to assist you.

Email: admin@muina.store

Website: https://muina.store

❤️ Thank You for Shopping with Muina.Store

Your satisfaction is important to us. We appreciate your trust and are committed to providing high-quality fashion products along with reliable customer service. Thank you for choosing Muina.Store!