📦 Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons or promotional events, processing times may be slightly longer.

🌍 Shipping Destinations

We currently ship to selected countries and regions. Shipping availability may vary depending on your location.

If shipping is unavailable for your destination, please contact our customer support before placing an order.

⏱️ Estimated Delivery Time

Estimated delivery times may vary depending on your location.

• Standard Shipping: 7–15 Business Days
• International Shipping: 10–25 Business Days

Please note that delivery times are estimates and are not guaranteed.

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available), allowing you to monitor your shipment’s progress.

🚛 Shipping Delays

Delivery delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Carrier delays
• High order volumes
• Public holidays

We appreciate your patience and understanding.

❌ Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Muina.Store is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses.

🔄 Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

📅 Return Window

Items may be returned within 30 days of the delivery date.

To be eligible for a return, products must be:

• Unused
• Unwashed
• In their original condition
• With all original tags attached
• In the original packaging

🚫 Non-Returnable Items

The following items cannot be returned:

• Final Sale items
• Gift Cards
• Personalized or Customized Products
• Undergarments, swimwear, or accessories where hygiene restrictions apply (unless defective)

💰 Refunds

Once your returned item has been received and inspected:

• You will receive an email confirming approval or rejection.
• Approved refunds will be processed back to your original payment method.
• Refund processing may take 5–10 business days, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

🔁 Exchanges

We currently accept exchanges for items that are:

• Defective
• Damaged
• Incorrectly shipped
• Different from the item ordered

Please contact us before returning any product for an exchange.

📦 Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• An incorrect item was received.
• The product has a manufacturing defect.

We recommend using a trackable shipping service for all returns.

❌ Order Cancellation

Orders may be cancelled within 24 hours of purchase if they have not yet entered the shipping process.

Once an order has been dispatched, it cannot be cancelled.

📞 Need Assistance?

If you have any questions about shipping, returns, or refunds, please contact us.

Email: admin@muina.store

Website:  https://muina.store

Our customer support team is always happy to assist you and ensure you have the best shopping experience.

❤️ Thank You

Thank you for shopping with Muina.Store. We appreciate your trust and are committed to providing stylish fashion, reliable shipping, and exceptional customer service.